Cookie Policy

This Cookie Policy explains how Verax Commerce LLC (trading as Sofenne) (“we”, “our”, or “us”) uses cookies and similar technologies when you visit or use https://sofenne.com/ (the “Site”).

What Are Cookies?

Cookies are small text files stored on your device, such as your computer, tablet, or mobile phone, when you visit a website.

They help websites recognise your device and remember certain information, such as your preferences, browsing activity, or previous actions on the Site.

How We Use Cookies

We use cookies and similar technologies to help operate and improve our website experience. This may include using cookies to:

  • Ensure the website functions properly
  • Enable essential features such as the shopping cart and secure checkout
  • Remember your preferences, including language or location settings
  • Improve website performance and user experience
  • Analyse website traffic and visitor behaviour
  • Help us improve our services and provide relevant content and advertising

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function correctly and securely. They may include cookies used for:

  • Shopping cart and checkout functionality
  • Secure transactions
  • Fraud prevention and website security

These cookies are essential to the operation of the Site and cannot be switched off through our systems.

Performance & Analytics Cookies

These cookies help us understand how visitors use our website. They may collect information such as:

  • Pages visited
  • Time spent on pages
  • Traffic sources

This information helps us improve the performance, functionality, and overall experience of the Site.

Functional Cookies

Functional cookies allow the website to remember choices and preferences you make, including:

  • Language preferences
  • Location settings
  • Previously viewed products

These cookies help provide a smoother and more personalised browsing experience.

Advertising & Targeting Cookies

These cookies may be used to:

  • Deliver more relevant advertising
  • Measure the effectiveness of advertising campaigns
  • Understand how visitors interact with advertising across websites

Third-Party Cookies

Some cookies may be placed by trusted third-party providers that support our website and services, including:

  • Google Analytics – to analyse website traffic and usage
  • Google Ads – for advertising and remarketing
  • Meta (Facebook Pixel) – for personalised advertising
  • Payment providers – to enable secure payment processing

These third parties may collect and process information in accordance with their own privacy policies. We do not control third-party cookies directly.

Managing Cookies

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of the website.

For more information, visit:

  • Google Chrome – Cookie Settings
  • Mozilla Firefox – Cookie Settings
  • Safari – Cookie Settings
  • Microsoft Edge – Cookie Settings

You may also manage certain advertising preferences through relevant third-party platforms.

Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in legal requirements, technology, or the way we use cookies.

Any updates will be published on this page.

Contact Us

If you have any questions about this Cookie Policy or how your information is handled, our customer support team will be happy to help.

Our customer support team aims to respond to enquiries within 24 hours during business days.

Business Information

Business name: Verax Commerce LLC (trading as Sofenne)
Website: sofenne.com

Address: 205 N Michigan Ave, Suite 810, Chicago, IL 60601, United States

Company registration number: 2026-001953663

Email: support@sofenne.com
Phone: +44 7353 507 846
Open Contact Form

Customer service: Monday to Friday, 9:00 am – 5:00 pm (GMT/BST)